FAQ
How will I know exactly what my items will look like?
All of our items are custom designed, so every individual name will look different. That's the fabulous part of getting something custom designed - it's made just for you. You should also be prepared for a variance in color between what you see on the screen and what your items will look like. Printed colors might look much lighter or darker than on the screen. We do our best to make your order look as close to the color on the website as possible, but you must accept that there are no guarantees as to exact shades of color. If you would like a proof emailed to you prior to printing please request this via the 'Comments' box on the checkout page, or email us with your request at: julie@notecouture.com.au What they will be however, is fabulous.
How long does it take to get my order?
Do you ship overseas?
We ship worldwide via Australia Post. When you place your order, and fill in your country for delivery, the website will automatically calculate postage costs. Please allow plenty of time for shipping - we will advise an anticipated arrival date when we email you to advise of your order's despatch, but be aware that your country's customs or delivery service may hold up your order's arrival.
Do I have to personalise with my name?
Absolutely not! Consider themes like "A note from Sue", "Thank you", "A message from Marie" or "Hi from Tara". Be creative and have fun.
Can I return or exchange my stationery?
Unfortunately no. All of our personalised stationery is custom designed, and we absolutely do not accept returns. Naturally, if there is a typographical error on our part, we will gladly exchange your notes so that they correctly reflect your order.
Can I get a different font or change the case?
The font and case pictured are part of the item design, so regardless how you type in your name, it will appear in the font and case pictured. Please contact us if you need further clarification. Additionally, click on the 'typestyle' button if you wish to view the characters for that particular typeface. If you would prefer an alternative font, please contact me (julie@notecouture.com.au) and if you know which font you would like, advise the name (all fonts can be viewed via the 'Typestyles' link at the base of each page.

