FAQ

How will I know exactly what my items will look like?

All of our items are custom designed, so every individual name will look different. That's the fabulous part of getting something custom designed - it's made just for you. You should also be prepared for a variance in color between what you see on the screen and what your items will look like.  Printed colors might look much lighter or darker than on the screen. We do our best to make your order look as close to the color on the website as possible, but you must accept that there are no guarantees as to exact shades of color. If you would like a proof emailed to you prior to printing please request this via the 'Comments' box on the checkout page, or email us with your request at:  julie@notecouture.com.au   What they will be however, is fabulous.

How long does it take to get my order?

Our production time is now faster than ever! Most orders will ship in 7-10 days, but if you have a rush order or special request - just ask. Email us in advance to see if we accommodate your request. In most cases we can. When your order is shipped, you will receive an email notification. Within Australia we use Australia Post Express satchels, delivery is the following day if you live in Melbourne, Sydney or Brisbane, 2 (business) days if you're in Perth, SA or Tas and approx 3 days if you are in a regional  or remote area.  In the rare instance that your parcel does not arrive, email us and we can track via Australia Post.
 
How much does shipping cost within Australia?
 
Cost of shipping will depend upon the weight of your article(s).  If your order weighs under 500grams (generally 1-3 articles, depending on what format they are), cost will be $8.40.  If your order weighs over 500grams, and under 2kg, cost will be $11.70.  If you would like to know shipping costs prior to placing your order, please email me at Julie@NoteCouture.com.au and advise what you are planning to buy, and I can calculate the total weight and confirm postage costs.

Do you ship overseas?

We ship worldwide via Australia Post. When you place your order, and fill in your country for delivery, the website will automatically calculate postage costs.  Please allow plenty of time for shipping - we will advise an anticipated arrival date when we email you to advise of your order's despatch, but be aware that your country's customs or delivery service may hold up your order's arrival.

Do I have to personalise with my name?

Absolutely not! Consider themes like "A note from Sue", "Thank you", "A message from Marie" or "Hi from Tara". Be creative and have fun.

Can I return or exchange my stationery?

Unfortunately no. All of our personalised stationery is custom designed, and we absolutely do not accept returns. Naturally, if there is a typographical error on our part, we will gladly exchange your notes so that they correctly reflect your order.

Can I get a different font or change the case?

The font and case pictured are part of the item design, so regardless how you type in your name, it will appear in the font and case pictured. Please contact us if you need further clarification. Additionally, click on the 'typestyle' button if you wish to view the characters for that particular typeface.  If you would prefer an alternative font, please contact me (julie@notecouture.com.au) and if you know which font you would like, advise the name (all fonts can be viewed via the 'Typestyles' link at the base of each page.  

What if I am not sure if I will like my item?

If you have any questions please email or call us (Email: Julie@NoteCouture.com.au, or Mobile: 0419 573 954). If you would like to see a sample first, we will be happy to email you a PDF of what your order will look like - just ask. This is important, as we do want you to be happy with your item and we do not accept returns.
 
What is Custom Print?
 
If you have an illustration, logo or graphic you would like printed in one of our formats, then go to 'Custom Print'.  Choose the format and type in whatever personalisation you would like, then email us a jpg of whatever you would like printed (sorry - no photos). Please note that EPS files or files copied by the web are NOT suitable.  If you have a particular position you would like your illustration, logo or graphic, please advise.  Also advise what typestyle you would like; if we do not have that particular font, we will send you a selection of similar-style fonts to choose from.)  We will provide you with a proof of what your item will look like for approval prior to printing.