Terms and Conditions

Our Return and Refund Policies

You may return non personalised items sold by Nôte Couture within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. We will only issue partial refunds for the return of items returned more than 30 days after delivery, or showing obvious signs of use.

Personalised Items

Please order carefully and check your order confirmation, as personalised items are not able to be cancelled, exchanged or refunded.

Non Personalised Items

You may cancel any Nôte Couture non-personalised item as long as the order status is 'in process'. If order status is 'shipped' it cannot be cancelled.

Placing Orders

Orders can be placed online. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures sale internet transmission of your personal information. When the letters 'http' in the URL change to 'https' the 's' indicates that you are in a secure area employing SSL. A 'padlock' symbol will also appear in the bottom right hand corner of your screen.

You will get an automatic confirmation within minutes of placing your online order. You are charged for your purchase(s) at the time you place your order.

Requesting Order Changes

Once a personalised order is placed, changes are not guaranteed; however every effort will be made to accommodate requests for changes if possible. You can contact us by phone (0421 664 114) during office hours, or by email at kim@notecouture.com.au. Once an order is in production, changes or cancellations cannot be accommodated. You will be charged for the original order as it was submitted to us, so please check your order carefully prior to submitting it.

Entering Text

We follow the format of the item shown on the website for 'case' … whether it's UPPERCASE, Upper/Lower or all lower. We automatically will typeset the text on your item exactly as you provide it on your order, adjusting the 'case' to the sample shown online. (ie: if the sample shown online is formatted in upper and lower case, this is how the name will be typeset. If the sample is shown in upper case only, again, this is how the name will be typeset). Include all text you want to appear including punctuation and so forth. Please review your order carefully before you submit it. If you have any questions about how to enter an order please call or email us before you place the order. You are responsible for the job if you provide incorrect or incomplete information.

Payment

We accept Mastercard, Visa, American Express, or payment can be made by direct debit or Paypal. Personal cheques are not accepted. All prices and payments are in Australian dollars.

Shipping

Within Australia

Product will be despatched by Australia Post Express Post Express Post to provide tracking and will be shipped within 7-10 days of order unless otherwise notified. Customers will receive email notification the day of shipping.

We do not require a signature for delivery; however, we are not responsible if a carrier leaves your package unattended at your home.

If a delivery is not possible to your location due to an incomplete address and the package is returned to us, we will need to recharge for the delivery to resend it again.

International

International orders are sent via Australia Post. If you would like insurance and tracking please contact me with your order number and this can be organised - we will advise the additional charge, and if given the approval to proceed, this will be charged to the credit card used for your purchase. An approximate delivery time will be advised when we send you confirmation of the despatch of your order, but please be aware that your country’s customs department may hold up delivery to you.

Copyright

This site and its contents are licensed and protected by Australian and international copyright laws.  Each specific piece of art is copyrighted and the copyright is owned by Nôte Couture.
 
Copying or downloading any images from this site in any form is strictly forbidden.  We will not hesitate to pursue legal action on any infringement of these copyrights.

Viruses

Nôte Couture cannot guarantee that any file or program available for download from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which is might be used. You assume all risk of use of all programs and files on this site, and you release Nôte Couture entirely of all responsibility for any consequences of its use.

Contact Us

If you have any questions about this policy or our site in general, please contact us at: kim@notecouture.com.au and we'll endeavour to be very fast in answering them.

We abide by all industry guidelines and consistently monitor our management and operating standards to ensure we maintain your privacy.